Your privacy matters at 77ace. This Privacy Policy explains in full detail what personal data we collect from Pakistani players, how we use and protect it, who we share it with, and what rights you hold over your own information. Please read this document carefully before using any 77ace service.
This Privacy Policy ("Policy") is issued by 77ace ("we", "us", "our", "77ace", "the Platform") and applies to all personal data collected from individuals ("you", "Player", "User") who access, register on, or use any service provided via the 77ace platform at 77ace.net.
77ace is committed to handling your personal data in a responsible, transparent, and secure manner consistent with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR) framework, even where those regulations do not directly apply to Pakistani residents. We apply these elevated standards because Pakistani players deserve the same level of data protection afforded to users globally.
This Policy covers all personal data collected through:
By accessing the 77ace platform or creating an account, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree to this Policy, you must not use the 77ace platform.
77ace is the data controller in respect of personal data collected through the platform. As data controller, 77ace determines the purposes and means by which your personal data is processed. Specific details of the legal entity operating the 77ace platform — including its registered address and licensing jurisdiction — are available upon written request submitted to our data protection contact at [email protected] (plain text — not a clickable link; copy the address manually into your email application).
Where 77ace engages third-party processors (such as payment service providers, game studios, or identity verification services), those parties act as data processors operating under contractual instructions from 77ace and are bound by data processing agreements consistent with applicable privacy standards.
The categories of personal data collected by 77ace depend on how you interact with the platform. The following table summarises the main categories of data we collect:
| Data Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality, gender | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, current residential address | Registration, KYC, support interactions |
| Financial Data | JazzCash/EasyPaisa account reference, bank account details (HBL/UBL/Meezan), transaction history, PKR balance records | Deposits, withdrawals, account activity |
| KYC Documents | CNIC scan or photograph, proof of address documents where required | Identity verification process |
| Gaming Data | Bet history, game session logs, cricket betting activity, win/loss records, responsible gaming tool usage | Platform use and game participation |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automated collection on site access |
| Usage Data | Pages visited, session duration, features accessed, clickstream data, deposit and withdrawal patterns | Automated collection during platform use |
| Communications Data | Live chat transcripts, support email content, customer feedback, complaint records | Support interactions and feedback submissions |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred contact channel | Registration settings and account preferences |
77ace does not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or biometric data) unless specifically required by applicable responsible gaming or identity verification obligations. CNIC documents collected for KYC are stored and processed under heightened security controls consistent with their sensitive nature under Pakistani law.
The majority of personal data 77ace holds about you is data you provide voluntarily during the course of using the platform. This includes information submitted at registration (name, email, mobile number, date of birth), documents submitted during KYC verification (CNIC, proof of address), payment details submitted when making a deposit or requesting a withdrawal, and information provided when contacting customer support.
When you access the 77ace platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifier, browser type, connection type (mobile data carrier or Wi-Fi), and pages visited. This automated data collection begins upon your first visit to 77ace.net, regardless of whether you have registered an account.
77ace may receive personal data about you from third parties in certain circumstances, including: identity verification providers who confirm the authenticity of your CNIC; payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) who confirm the status and ownership of payment instruments; fraud prevention and anti-money laundering screening services; and analytics providers who help us understand aggregate usage patterns on the platform.
77ace processes your personal data on one or more of the following legal bases, consistent with internationally recognised data protection standards:
77ace uses personal data collected from Pakistani players for the following specific purposes:
77ace does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. Personal data is shared only in the following circumstances and only to the extent necessary for the specified purpose:
77ace engages third-party service providers who process personal data on our behalf under binding contractual instructions. These include:
Where 77ace delivers games provided by licensed third-party game studios, those studios may receive limited technical data (such as session tokens and game outcome records) necessary to operate the games within the 77ace platform. These studios do not receive personally identifiable information beyond what is strictly technically necessary.
77ace may disclose personal data to regulatory authorities, law enforcement bodies, and licensing authorities where required by applicable law, court order, regulatory direction, or our international gaming licence conditions. Such disclosures are made only to the extent legally required and are documented in our internal compliance records.
In the event of a merger, acquisition, or sale of all or substantially all of 77ace's assets, personal data held about you may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices that will apply following the transaction.
All third-party data processors engaged by 77ace are bound by written data processing agreements that require them to: (a) process personal data only on 77ace's documented instructions; (b) implement appropriate technical and organisational security measures; (c) not engage sub-processors without 77ace's prior written authorisation; and (d) assist 77ace in fulfilling data subject rights requests within required timeframes.
77ace uses cookies and similar tracking technologies to operate the platform effectively and improve your experience as a Pakistani player. The following categories of cookies are used:
Most browsers allow you to manage cookie settings through their privacy or settings menus. Disabling strictly necessary cookies will impair your ability to use 77ace — you may be unable to remain logged in or complete payment transactions. 77ace does not use third-party advertising cookies or behavioural targeting cookies.
77ace implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 77ace takes all reasonable measures to protect your personal data, no data transmission over the internet or storage system is completely immune to risk. You are responsible for maintaining the security of your own account credentials (username and password) and for enabling two-factor authentication where available.
77ace retains personal data for the period necessary to fulfil the purpose for which it was collected, or for the duration required by applicable legal, regulatory, or licensing obligations — whichever is longer. The following retention principles apply:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
As a 77ace player, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] (plain text — not a clickable link). 77ace will respond within 30 days of receiving a valid request.
You have the right to request a copy of the personal data 77ace holds about you, along with information about how it is processed and shared.
If any personal data held about you is inaccurate or incomplete, you have the right to request correction. Some corrections may require re-submission of KYC documents.
You may request deletion of personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations under AML and gaming licence requirements.
You may request that 77ace limit how your personal data is processed while a correction or objection request is pending, or where processing is disputed.
Where processing is based on consent or contractual necessity, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to processing of your personal data based on legitimate interests. You may also withdraw consent for marketing communications at any time via your account settings.
Certain rights — particularly the right to erasure and the right to restrict processing — may be limited where 77ace has a legal obligation to retain your personal data. In particular, KYC records, financial transaction data, and AML records must be retained for the periods specified in Section 10 of this Policy regardless of an erasure request, in compliance with our international gaming licence obligations. Where a right cannot be fully honoured, 77ace will explain the specific legal basis for the limitation in our response to your request.
The 77ace platform is strictly a real-money gaming service intended for adults aged 21 years and above. 77ace does not knowingly collect personal data from individuals under the age of 21. Registration by underage individuals is a violation of 77ace's Terms and Conditions and applicable gaming regulations.
Age verification is conducted during the registration process, and KYC verification (including CNIC submission) is mandatory before any withdrawal is processed. CNIC verification confirms the account holder's date of birth and ensures compliance with the 21+ requirement.
If 77ace becomes aware that personal data has been collected from an individual under 21 years of age, the account will be immediately suspended, all personal data associated with the account will be flagged for review, and the matter will be handled in accordance with our licensing obligations. Any PKR balance in an underage account will be managed as required by our regulatory framework.
If you are a parent or guardian and believe a person under 21 in your care has registered on 77ace, please contact us immediately at [email protected] (plain text — not a clickable link) so that we can take prompt action.
The 77ace platform may contain references or contextual mentions of third-party services (such as payment providers JazzCash and EasyPaisa). 77ace is not responsible for the privacy practices of third-party websites, applications, or services accessed separately from the 77ace platform. This Privacy Policy applies solely to data collected through 77ace.net and its associated services. We encourage you to review the privacy policies of any third-party services you use in connection with your 77ace account — including your mobile wallet provider and banking app.
77ace reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or platform services. The date of the most recent revision is displayed at the top of this document.
Where material changes are made to this Policy, 77ace will use reasonable efforts to notify registered players via email or through a prominent notice on the platform before the revised Policy takes effect. The revised Policy will be published at 77ace.net/privacy-policy and will supersede all prior versions upon publication.
Your continued use of the 77ace platform following publication of an updated Privacy Policy constitutes your acceptance of the revised data practices described in that update. If you do not agree with any updated Policy, you should cease using the platform and contact support to discuss account closure options.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 77ace, please contact our support team through the following channels:
How 77ace Protects Your Data
Six pillars of 77ace's data protection approach — built to give Pakistani players genuine confidence.
Every connection to 77ace uses 256-bit SSL encryption — the same level applied by major Pakistani banks. Your personal data and PKR transaction details are encrypted in transit from your device to our servers, every single session.
Internal access to player personal data at 77ace is restricted on a need-to-know basis. Staff access to sensitive data categories — including CNIC records and financial transaction histories — is logged, audited, and regularly reviewed.
CNIC and identity documents submitted for KYC verification are stored in encrypted form under heightened access controls. These documents are retained only for the minimum period required by our gaming licence and AML obligations.
77ace does not sell, rent, or trade your personal data to unaffiliated third parties for commercial purposes — ever. Data sharing is limited to service providers who operate under binding data processing agreements and strictly on 77ace's instructions.
Access, correct, restrict, or request deletion of your personal data — these rights are enforced at 77ace, not just listed. Submit a request to our support team and we will respond within 30 days with a substantive answer, not a template dismissal.
77ace's platform undergoes regular security assessments, including penetration testing, to identify and remediate vulnerabilities proactively. A documented incident response process ensures that any confirmed breach affecting Pakistani players is handled swiftly and transparently.
Your personal data is protected. Your PKR balance is secure. Your identity is verified and safeguarded. Join Pakistan's most trusted online casino today. Players must be 21 or older.
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